Refunds & Cancellations

We want every visit to go well. If your plans change, here is how cancellations and refunds work.

Changing your booking

Get in touch as early as you can and we will do our best to move your session to another time or date.

Cancellations

Each cancellation is reviewed by our team before any refund is made. Call us on 01536 645549 or email info@OdysseyVR.co.uk and we will talk you through the options.

Parties and group bookings

Party deposits and group bookings may have their own terms, which we send with your confirmation.

If we cancel

If we ever have to cancel a session, we will offer you a new date or a full refund.